What can be returned?
Products that are unused.
Products that are new and show no signs of wear to either the product or the packaging.
If you have ordered a colour that does not match and CAN NOT be blended without notice by a professional spray painter we will rectify the colour and return to you at no extra cost.
If you believe the colour is mixed wrong it will need to be returned to us for assessment.
You may be charged for the return freight and refunded once the colour is assessed and rectified.
If the colour is wrong and you have applied it to the job, we take no responsibility for any loss of time or product. Colours must be checked and approved by the applicator before it is used.
Touch up paint that is applied by brush will not match exactly and will not be refunded unless the colour is entirely different. eg green was ordered and you received white.
To submit your return please read the rest of these conditions then send an email to info@vgautopaints.com.au with the subject Return. Include your name and order number.
When do items need to be returned by?
Products must be returned within 30 days of receiving the item.
Where do items need to be returned to?
All returns must be sent to VG Auto Paints 11 Amax Ave Girraween NSW 2145
How do I return items?
After you've emailed us we will get in contact with you. Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged. Please include your name and order reference number.
Packing materials?
All returned items must include original, undamaged packaging materials with the return.
Will I be charged for returns?
If the return reason is valid, we will cover the cost of returns. Valid reasons include: incorrectly supplied products and faulty products.
If you have ordered a colour that does not match and CAN NOT be blended without notice by a professional spray painter we will rectify the colour and return to you at no extra cost.
If you believe the colour is mixed wrong it will need to be returned to us for assessment.
You may be charged for the return freight and refunded once the colour is assessed and rectified.
Touch up paint that is applied by brush will not match exactly and will not be refunded unless the colour is entirely different. eg green was ordered and you received white.
If you were wanting to swap over to an alternate product in the same product you will be liable for the shipping both ways.
Change of mind, wrong size ordered or simply "not liking" a product or colour is not covered by VG Auto Paints and you will need to pay for shipping both ways.
What next?
Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in store. Your return will be processed within 2 business days of the item returning to us.
In store return option?
We also accept returns in store. For our opening hours and address jump to our CONTACT PAGE.
Do you offer refunds?
Refunds are only available on faulty, damaged or incorrectly supplied items. In other cases returns will be issued with either a replacement item or store credit which you can use at a later date.
